User research covers a wide range of methods. It can mean anything from doing ethnographic interviews with your target group, to classical usability studies, to quantitative measurements of return on investment (ROI) on your user experience changes. What all user research has in common is that it helps place people at the center of your design process and your products. You use user research to inspire your product, to inform your business strategy, and to evaluate your solutions.


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 “My biggest fear is wasting development resources on suboptimal product decisions.”



Custom Research - Starting at $10,500

Our services include generative research and evaluative research. This may include

  • Ethnography
  • Concept Testing
  • User Surveys
  • Field Research
  • Interviews and more
  • Usability Testing
  • Card Sorts
  • Prototype Testing
  • Usability Review
  • A/B Testing and more

Please contact us for any customized requests not covered above.

Research Jumpstart - $1,615

Give us one day and we'll get you back on track.We encourage enterprise clients to start with the Research Jumpstart™, the first step in the custom research process. 

What you get:

1.) One day on-site with you and your team.

  • In this hands-on workshop, we'll assess your knowledge gaps, see what you've already tried, and identify your assumptions.

2.) Your Research Roadmap 

  • We use the information uncovered on-site to create your research roadmap, delivered within 2 weeks. The research roadmap outlines your most pressing knowledge gaps and the research plan to address them. Then, we can conduct the research for you, or you can give the roadmap to your in-house research team or a different User Research agency.

Start-up Packages

Can't afford your own in-house research team? We love start-ups and offer special packages just for you.

Level Up Insights - $2,315

You want an expert to do it right the first time so you have time to raise the next round, iterate on your product, and scale your business.

What you get:

  • Kick off meeting to understand your problems

  • Identify the top priority

  • Define the research question

  • Create research materials

  • Recruit participants

  • Conduct the research

  • Identify actionable results

Limited to one specific research question.

Research Rescue - $299

You’ll do your own user research, but you want an expert to check your work.

What you get:

  • A kick-off call

  • A review of your current research materials (survey, interview questions, etc)

  • Recommendations to improve your existing materials

  • A follow-up call a few weeks later